Business Details
Trusted Heating & Plumbing Supplies in Southend-On-Sea
Direct Heating & Plumbing Merchants have been serving the heating, plumbing, and bathroom industries for over 35 years. Our extensive experience and commitment to quality have established us as one of the UK's leading independent specialists. With a vast stock of over 9,000 boiler spares and a comprehensive range of heating and plumbing products, we cater to both trade professionals and discerning homeowners. Our three branches in Southend-On-Sea, Chelmsford, and Benfleet ensure accessibility across Essex and surrounding areas. Our team of experts, boasting decades of combined industry knowledge, provides tailored advice and technical support to meet every customer's needs.We pride ourselves on next-day delivery within a 30-mile radius of each branch, using our own drivers for reliability. Our partnerships with leading manufacturers like Worcester, Vaillant, and Honeywell guarantee access to premium products with robust warranties. The business maintains cutting-edge CAD design capabilities for bespoke heating solutions and offers free consultations to ensure project success. Our showroom network showcases the latest bathroom designs and heating systems at competitive prices. This combination of product breadth, technical expertise, and customer service has made us a trusted partner in the construction and renovation sectors for generations.
Services
Gas boilers
Oil boilers
Electric boilers
Radiators
Heated towel rails
Underfloor heating
Hot water storage
Bathroom showroom
Boiler spares
Plumbing products
Highlights and features
- We offer next-day delivery within 30 miles of our three Essex branches
- Our team has over 35 years' combined experience in heating and plumbing systems
- We stock more than 9,000 boiler spare parts from 30+ manufacturers
- Our CAD design service provides bespoke heating solutions for any property
- We maintain partnerships with leading brands like Worcester and Vaillant
What people say
Massive stock selection
Expert technical advice
Next-day delivery reliability
Competitive pricing
Professional staff
Services
Boiler Spares
As one of the UK's largest independent boiler spares stockists, we maintain over 9,000 parts from 30+ manufacturers. Our inventory includes common Worcester components and rare Halstead parts, ensuring solutions for all boiler types. With direct accounts across the industry, we guarantee competitive pricing and technical support for both domestic and commercial systems.
Plumbing Products
Our comprehensive plumbing range covers pipes, fittings, soil and waste systems, and shower pumps. We stock major brands like PolyPipe and Salamander, offering everything from basic compression fittings to high-performance twin impeller pumps. Technical experts assist with specification requirements for both small DIY projects and large commercial installations.
Bathroom Showroom
Our showrooms display extensive bathroom collections including sanitary ware, showers, and designer radiators. Customers benefit from free consultations and CAD design services to visualise complete bathroom solutions. We offer competitive pricing on contemporary and traditional bathroom suites with access to bespoke design options.
Underfloor Heating
We provide complete underfloor heating systems with computer-aided design calculations for optimal BTU requirements. Our solutions cater to both new builds and renovations, offering energy-efficient alternatives to traditional radiators. Technical support includes system specification and component supply for wet and electric systems.
Solar Panels
Our renewable energy department offers bespoke solar panel quotations tailored to property requirements. We provide technical advice on system sizing, inverter selection, and integration with existing heating systems. Product ranges include photovoltaic panels and heat pump solutions for residential and commercial applications.
People
Craig Kennet
Southend Branch Manager
With over 20 years in the heating industry, Craig manages our flagship Southend branch. He specialises in boiler system specifications and leads a team providing technical support for complex commercial installations.
Dave West
Bathrooms Manager
Dave oversees bathroom product displays and design services. His expertise in contemporary bathroom solutions helps customers select optimal configurations from our extensive showroom collections.
Gary Wheeler
Chelmsford Branch Manager
Gary manages the Chelmsford branch's extensive heating product range. He provides technical advice on boiler replacements and system upgrades, supporting both trade and retail customers.
Paul Gibbons
Benfleet Branch Manager
Paul leads operations at our Benfleet branch, focusing on plumbing product supply and technical support. He assists customers with pipe system specifications and component selection for all project types.
Jamie Mitchell
Ipswich Branch Manager
Jamie manages the Ipswich location, specialising in renewable energy solutions. He provides expert advice on solar panel integration and heat pump system installations for residential properties.
Questions
Do your staff have boiler system expertise?
Yes, our team has extensive boiler system knowledge and can advise on appropriate system selection and component requirements.
Are there parking facilities at your branches?
All branches offer free and ample parking for both trade and retail customers.
Can I order over the phone?
Existing account holders can place telephone orders for immediate processing and delivery.
Do you offer design services?
Yes, we provide CAD design services for bespoke heating systems and bathroom layouts.
What are your opening hours?
Monday-Friday 07:30-17:30, Saturday 08:00-12:00. Closed Sundays.
Do you deliver products?
We offer next-day delivery within 30 miles of each branch using our own drivers.
