Business Details
37 Years
experience
Emergency
services
Trusted Plumbing & Heating Solutions in Suffolk
Established in 1989, AES National specialises in the design, supply, installation, and maintenance of bespoke plumbing and heating systems for high-end residential properties, new builds, and large-scale refurbishments. Our in-house team of Gas Safe-registered engineers delivers tailored solutions across Suffolk and beyond, with expertise in gas, oil, LPG, and renewable technologies including air source and ground source heat pumps. We provide comprehensive mechanical and electrical packages through trusted partners, ensuring compliance with safety regulations and energy efficiency standards.Our two-year workmanship guarantee reflects our commitment to quality, while our focus on clear communication and fixed pricing eliminates project stress for clients. With over three decades of experience, we prioritise long-term system reliability and property value enhancement through precision-engineered installations.
Services
Boiler Installations
Underfloor Heating
Air Source Heat Pumps
Ground Source Heat Pumps
Mechanical Ventilation
Plumbing Maintenance
System Design
Renewable Energy
Landlord Certificates
Emergency Repairs
Details
- Year established: 1989
Highlights and features
- We have over 30 years of experience in residential plumbing and heating systems
- Our in-house engineers are Gas Safe, OFTEC, and Worcester Bosch accredited
- We offer a two-year workmanship guarantee on all installations
- We specialise in energy-efficient renewable system integrations
- We provide 24/7 emergency repair services across Suffolk
Associations and certifications
- Gas Safe Register
- OFTEC
- Worcester Bosch GOLD
What people say
Fantastic team
Highly professional
Quick response time
Expertise that Marcus has
Thorough and proper job
Services
Boiler Installations
We design and install gas, oil, and LPG boiler systems tailored to residential and commercial properties. Our engineers ensure optimal efficiency and compliance with safety regulations, offering both standard and high-efficiency condensing boiler options. With Gas Safe certification and decades of experience, we guarantee reliable heating solutions that reduce long-term energy costs while maintaining system longevity through proper installation techniques.
Underfloor Heating
Our underfloor heating systems provide even temperature distribution for new builds and renovations. We integrate piped water systems with renewable energy sources, offering complete design, installation, and commissioning services. The team specialises in overcoming complex installation challenges, ensuring minimal disruption while maximising energy efficiency. Each system includes detailed client guidance for optimal operation and maintenance.
Air Source Heat Pumps
We deliver complete air source heat pump installations for residential properties seeking sustainable heating solutions. Our services include system design, MCS-certified installation, and integration with existing heating infrastructure. Engineers provide comprehensive performance explanations and maintenance advice, ensuring clients maximise energy savings while maintaining system efficiency through proper usage patterns and regular servicing.
Emergency Repairs
Our 24/7 emergency service addresses urgent plumbing and heating failures across Suffolk. Certified engineers respond promptly with complete toolkits to resolve issues including boiler breakdowns, pipe leaks, and heating system failures. We prioritise rapid diagnosis and transparent pricing, ensuring minimal property disruption while implementing durable solutions that prevent recurring problems through thorough system checks.
System Maintenance
We offer scheduled servicing for boilers, heat pumps, and complete heating systems to maintain efficiency and prolong equipment lifespan. Our maintenance packages include safety checks, performance optimisation, and compliance certification for landlords. Engineers provide detailed system status reports and proactive recommendations, helping clients avoid unexpected failures while ensuring continued energy efficiency and regulatory compliance.
People
Marcus Horner
Director
With over 30 years in the industry, Marcus leads technical operations and system design. His expertise in complex heating solutions and commitment to quality control ensures every project meets exacting standards while delivering practical, long-term value for clients.
Gyles Horner
General Manager
Managing day-to-day operations since 2014, Gyles focuses on client communication and project coordination. His emphasis on quality over cost ensures clients receive durable, efficient systems while maintaining transparent, stress-free service experiences through clear project management.
Lisa Wright
Operations Manager
Lisa oversees service scheduling and client support since joining in 2023. Her focus on system maintenance education helps clients maximise equipment lifespan while ensuring seamless coordination between engineering teams and property owners for both planned and emergency works.
Richard Thorpe
Senior Engineer
With 30 years' field experience, Richard specialises in complex system installations and troubleshooting. His technical knowledge and client-focused communication ensure clear explanations of system operations while delivering precise, code-compliant installations that prioritise safety and efficiency.
Mitch Saul
Senior Estimator
Handling project costing and planning since 2011, Mitch ensures accurate quotations and resource allocation. His technical background enables precise system design evaluations, balancing client requirements with practical installation considerations to deliver cost-effective, reliable heating solutions.
Questions
What areas do you cover for plumbing and heating services?
We operate across Suffolk including Ipswich, with projects extending to London, Norfolk, and Essex. Emergency services prioritise our local catchment area while regular maintenance contracts cover properties throughout East Anglia.
Are your engineers certified for gas and renewable systems?
All our plumbers hold Gas Safe registration, with additional OFTEC and Worcester Bosch GOLD certifications. Renewable system specialists maintain relevant qualifications for air source heat pumps, ground source systems, and solar integration.
Do you offer emergency plumbing repairs?
Yes, our 24/7 emergency service responds to urgent heating failures, boiler breakdowns, and plumbing leaks. Engineers carry complete toolkits for most repairs, with same-day call-out availability across our service areas.
What guarantees do you provide for installations?
We offer a two-year workmanship guarantee on all plumbing and heating installations. This covers both parts and labour, with our engineers available for follow-up adjustments or system optimisation during the guarantee period.
Can you service older heating systems?
Our engineers maintain all system types including older boilers and pipework configurations. We provide upgrades where necessary to improve efficiency while preserving functional components, ensuring cost-effective improvements without complete system replacement.
How do you handle renewable energy system maintenance?
We offer scheduled servicing for air source heat pumps, ground source systems, and solar PV integrations. Our maintenance includes performance checks, efficiency optimisation, and component inspections to ensure continued energy savings and system longevity.
