Business Details
9 Years
experience
Emergency
services
Trusted Boiler Services in Newcastle-under-Lyme
ProGas is a family-run business established in 2017, based in Newcastle-under-Lyme. Founded by Craig Palmer, our reputation for reliability and technical excellence has grown rapidly through dedication to customer satisfaction. In 2018, Faye Palmer joined full-time, strengthening our commitment to personalized service. We achieved Which? Trusted Trader status in 2020, reflecting our adherence to high standards. Specializing in domestic boiler diagnostics and installations, we operate as a Worcester Bosch Accredited Partner, offering up to 12 years warranty on selected boilers.Our team undergoes regular factory training to maintain technical proficiency. We prioritize transparent communication, providing free consultations to help clients make informed decisions. Our services include annual boiler servicing, gas safety certificates for landlords, and central heating powerflushing. We proactively remind clients of upcoming maintenance to ensure ongoing compliance and system efficiency. Covering Newcastle-under-Lyme, Stoke-on-Trent, and surrounding areas, we combine technical expertise with community-focused service.
Services
Boiler Installations
Servicing & Repair
Gas Safety Certificates
Powerflushing
Radiators & Valves
Details
- Year established: 2017
Highlights and features
- We are Worcester Bosch Accredited Partners with factory-trained engineers
- Our Which? Trusted Trader status demonstrates proven service quality
- We provide free consultations explaining all available heating options
- Family-run business offering personalized service since 2017
- Proactive maintenance reminders ensure ongoing gas safety compliance
Associations and certifications
- Which? Trusted Trader
- Worcester Bosch Accredited Partner
What people say
High technical expertise
Friendly professional service
Free consultation available
Which? Trusted Trader
12-year warranties offered
Services
Boiler Installations
We install Worcester Bosch and Ideal boilers with warranties up to 12 years. Our factory-trained engineers ensure proper system sizing and compliance with safety standards. New installations include comprehensive guarantees and ongoing maintenance support.
Servicing & Repair
Annual boiler servicing maintains efficiency and safety compliance. Our engineers diagnose faults, replace worn components, and optimize system performance. Regular maintenance extends boiler lifespan and prevents unexpected breakdowns.
Gas Safety Certificates
We conduct annual gas safety checks for rental properties, issuing Landlord Gas Safety Certificates. Our service includes legal compliance verification and tenant safety documentation. Clients receive automated reminders for upcoming inspections.
Powerflushing
Central heating powerflushing removes sludge and scale buildup. Using Norstrom Proflush equipment, we restore system efficiency and reduce energy bills. This service is recommended during boiler replacements or when heating performance declines.
Radiators & Valves
We supply and install radiators, thermostatic valves, and heating controls. Our engineers advise on optimal radiator placement and zoned heating solutions. Upgrades improve temperature regulation and energy efficiency in residential properties.
People
Craig Palmer
Owner
Craig established ProGas in 2017, leveraging his plumbing expertise to build a trusted local business. He maintains technical proficiency through regular Worcester Bosch training and oversees all installations and complex repairs.
Faye Palmer
Co-Owner
Faye joined ProGas full-time in 2018, bringing organisational expertise from her previous university role. She manages client communications, service scheduling, and business operations while supporting Craig on customer consultations.
Questions
Are you Worcester Bosch accredited installers?
Yes, we are official Worcester Bosch Accredited Partners with factory-trained engineers.
Do you offer boiler service contracts?
We recommend annual servicing and provide automated reminders for maintenance appointments.
What areas do you cover?
We serve Newcastle-under-Lyme, Stoke-on-Trent, and surrounding Staffordshire areas.
Can you help with landlord gas safety requirements?
Yes, we issue Landlord Gas Safety Certificates and provide annual compliance checks.
Do you offer emergency boiler repairs?
We prioritise urgent heating issues and aim to resolve emergencies promptly.
What warranties do you provide?
Worcester Bosch boilers include up to 12 years warranty with terms subject to installation conditions.
