Business Details
12 Years
experience
Emergency
services
Trusted Plumbing & Heating Experts in Eastbourne
Established in 2014, Forward Plumbing Services is a forward-thinking plumbing and heating services company serving Eastbourne and East Sussex. Our Gas Safe registered engineers provide domestic, commercial, and renewable energy solutions, including bathroom refurbishments, boiler installations, and 24/7 emergency services. With CHAS accreditation and 10m public liability insurance, we prioritise customer satisfaction through transparent pricing, free quotations, and a commitment to quality.Our team's expertise spans new build developments, commercial plumbing, and renewable technologies like air source heat pumps. Backed by over 80 Google reviews and industry certifications, we combine technical proficiency with a client-focused approach to deliver reliable, cost-effective solutions for homeowners, landlords, and businesses.
Services
Domestic Plumbing
Commercial Heating
Bathroom Refurbishment
Emergency Repairs
Gas Safety Certificates
Boiler Installations
Renewable Energy
New Build Projects
Landlord Services
Monthly Maintenance
Details
- Year established: 2014
Highlights and features
- Gas Safe registered engineers with 15+ years industry experience
- 24/7 emergency plumbing service available across East Sussex
- CHAS accredited with 10m public liability insurance coverage
- Free no-obligation quotations for all domestic and commercial projects
- Specialist new build and commercial plumbing expertise demonstrated in local developments
Associations and certifications
- Gas Safe Register
- CHAS
- RECC (Renewable Energy Consumer Code)
What people say
Excellent service
Prompt response
Professional team
Great value
Reliable engineers
Services
Domestic Plumbing
We provide comprehensive domestic plumbing solutions from minor repairs to complete bathroom renovations. Our Gas Safe engineers handle leaking taps, boiler installations, and emergency burst pipes with equal expertise. Customers benefit from 24/7 availability and transparent pricing across Eastbourne and East Sussex.
Commercial Plumbing
Our commercial plumbing services ensure business continuity through rapid response and scheduled maintenance. We specialise in schools, nursing homes, and offices, offering boosted water systems, disabled facility installations, and emergency leak repairs. Gas Safe registered engineers maintain productivity for East Sussex businesses with minimal disruption.
Bathroom Refurbishment
We deliver complete bathroom transformations from design to installation. Our service includes 3D imaging, tiling, electrical work, and plumbing for cloakrooms or family bathrooms. With flexible financing options and experienced tradespeople, we ensure stress-free renovations that meet exact client specifications across East Sussex properties.
Emergency Plumbing
Our 24/7 emergency service addresses urgent plumbing issues including burst pipes and boiler failures. Available year-round with same-day response guarantees, this service prevents property damage and maintains heating systems. Gas Safe engineers use fully equipped vehicles to resolve emergencies efficiently across domestic and commercial premises.
Gas Safety Certificates
We provide legally required annual gas safety inspections for landlords. Our Gas Safe engineers issue CP12 certificates starting at 60 + VAT, with combined boiler service discounts. With same-day availability and carbon monoxide alarm installations, we ensure compliance and tenant safety for East Sussex property portfolios.
People
Joe Forward
Director
With 15+ years in plumbing, Joe has directed Forward Plumbing Services since 2016. Starting as an apprentice, he expanded the company's focus to new build projects while maintaining core domestic services.
Matt Richardson
Site Manager
As site manager since 2019, Matt oversees new build projects with 20+ years industry experience. He manages engineering teams across commercial developments, ensuring timely delivery of complex plumbing installations.
Karl Platel
Estimating & Procurement
Joining in 2025, Karl leads estimating with 13 years in plumbing supply. His expertise ensures accurate, competitive quotations for large-scale projects, leveraging supplier relationships to benefit client budgets.
Jacob Stevens
Domestic Manager
Appointed Domestic Manager in 2024, Jacob brings 20+ years as a Gas Safe engineer. He oversees domestic operations, ensuring efficient service delivery while maintaining hands-on technical expertise for complex installations.
Ashleigh Newman
Administrative Assistant
Ashleigh manages office operations since joining the team. She coordinates gas safety schedules, processes invoices, and maintains documentation systems that support seamless service delivery across domestic and commercial projects.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, our 24/7 emergency service responds to urgent plumbing and heating issues across Eastbourne and East Sussex, including weekends and bank holidays.
Are your engineers Gas Safe registered?
All our plumbers and heating engineers hold current Gas Safe registration, with credentials displayed on official documentation and company vehicles.
Can you help with landlord gas safety certificates?
We provide Landlord Gas Safety Certificates starting at £60 + VAT, with combined boiler service discounts and same-day appointments available across East Sussex.
Do you offer financing options for boiler installations?
Yes, we offer 0% finance options over 12 months or longer terms through our FCA-regulated finance partner for boiler replacements and renewable energy installations.
What areas do you cover?
We serve Eastbourne and all East Sussex areas including Hailsham, Bexhill, Hastings, Lewes, and Brighton, with new build projects extending to commercial developments.
Are you CHAS accredited?
Yes, our CHAS accreditation demonstrates compliance with rigorous health and safety standards, ensuring safe working practices for both domestic and commercial clients.
