Business Details
20 Years
experience
Emergency
services
Expert Plumbing & Heating Services in Newmarket, Cambridge & London
Established in 2006 by Robert Bell and Al Benton-Jones, Duck Plumbing has grown steadily through word-of-mouth recommendations. Our team of dedicated plumbers, multi-traders, and office support staff prioritise prompt response times, regular progress updates, and high standards of work delivered in a tidy, safe, and considerate manner. We are committed to maintaining strong relationships with our customers while expanding organically. Our Gas Safe and OFTEC registrations ensure compliance and technical excellence across all installations and repairs.We guarantee our work, avoid unnecessary tasks, and focus on complete customer satisfaction from initial contact to project completion. Our team's expertise spans boiler installations, bathroom renovations, power flushing, renewable energy systems, and property maintenance, serving domestic and light commercial clients in Newmarket, Cambridge, London, and surrounding areas. With over 15 years of combined experience, we combine technical proficiency with a client-centric approach to deliver reliable solutions tailored to individual needs.
Services
New Boiler Installations
Bathroom Installations
Power Flushing
Renewable Energy Systems
Property Maintenance
Boiler Repairs
Gas Safety Inspections
Central Heating Installations
Landlord Safety Certificates
Burst Pipe Repairs
Details
- Year established: 2006
Highlights and features
- We guarantee all our work and avoid unnecessary tasks.
- Our Gas Safe and OFTEC registrations ensure technical compliance.
- We provide prompt response times and regular progress updates.
- Our team has over 15 years of combined plumbing and heating expertise.
- We serve domestic and commercial clients across three key regions.
Associations and certifications
- Gas Safe Register
- OFTEC
What people say
Prompt and cheerful service
Extremely prompt, professional
Excellent results
Very reliable
Quality of service
Services
New Boiler Installations
We install energy-efficient boilers for domestic and commercial properties. Our Gas Safe-registered engineers ensure safe, compliant installations with manufacturer warranties. Clients benefit from reduced energy bills and improved heating reliability through modern, high-efficiency systems tailored to property requirements.
Bathroom Installations
From full bathroom overhauls to new shower installations, our team delivers functional and aesthetic upgrades. We handle tiling, plumbing fixtures, and waterproofing with minimal disruption. Clients receive customised layouts that maximise space and enhance property value through professional execution.
Power Flushing
Our power flushing service removes sludge and debris from central heating systems. This non-invasive process improves efficiency and extends system lifespan. Clients experience faster heating response times and reduced repair risks through our minimally disruptive, expert-led procedure.
Renewable Energy Systems
We install solar panels, air-source heat pumps, and biomass systems for sustainable heating. Our OFTEC-certified specialists design energy-efficient solutions that lower carbon footprints and utility costs. Clients benefit from government incentives and long-term energy independence through tailored renewable technology.
Property Maintenance
Our multi-trade team handles plumbing, electrical, and general maintenance tasks. We address leaks, overflows, and emergency repairs with rapid response times. Clients receive comprehensive upkeep services that preserve property condition and prevent costly future issues through proactive maintenance.
People
Robert Bell
Owner/Director
Co-founder with over 15 years' experience in plumbing and heating. Focuses on operational strategy and quality control. Prioritises customer satisfaction and team development while maintaining technical oversight of complex projects.
Al Benton-Jones
Owner/Director
Co-founder responsible for business growth and client relations. Combines technical expertise with commercial insight. Ensures service delivery aligns with industry standards while fostering long-term customer partnerships through transparent communication.
Sorin
Engineer
Specialises in heating system installations and repairs. Recognised for technical precision and client communication. Implements compliant solutions while minimising property disruption. Receives consistent praise for professionalism and work ethic in customer testimonials.
Questions
What areas do you cover?
We serve Newmarket, Cambridge, London, and surrounding regions including Bury St Edmunds and Fulham.
Are you Gas Safe registered?
Yes, we hold Gas Safe and OFTEC accreditations for boiler and heating system work.
Do you offer emergency services?
Yes, we provide rapid response for urgent plumbing and heating issues.
What plumbing services do you offer?
Services include boiler installations, bathroom renovations, power flushing, and property maintenance.
Can you handle commercial projects?
Yes, we serve both domestic and light commercial clients with tailored solutions.
