Business Details
38 Years
experience
Emergency
services
Your Trusted Heating and Renewables Experts in New Forest
Tom Sutton Heating is a family-run business established in 1988, serving New Forest, Southampton, Bournemouth, and surrounding areas. We specialise in boiler installations, repairs, and renewable energy solutions, combining over three decades of experience with Gas Safe and OFTEC accreditation. Our team prioritises customer satisfaction through 24-hour emergency services, transparent pricing, and tailored solutions for domestic and commercial properties. We maintain high standards through regular training, use of premium components, and comprehensive care plans. Our commitment to quality is reflected in our 5-star Google reviews and 9.9/10 Checkatrade rating.We offer express boiler installations within 48 hours, competitive financing options, and extended warranties up to 13 years. Our engineers provide annual boiler services, landlord gas safety certificates, and smart thermostat installations. We pride ourselves on local expertise, prompt response times, and clear communication throughout every project. Our renewable energy services include air source heat pumps, solar thermal systems, and EV charging points, supporting eco-friendly heating solutions.
Services
Boiler Installation
Boiler Repairs
Renewable Energy
Gas Heating
Nest Thermostats
Details
- Year established: 1988
Highlights and features
- 24-hour emergency boiler repair service
- Gas Safe and OFTEC registered engineers
- 5-star Google reviews and 9.9/10 Checkatrade rating
- No-obligation free quotes available
- Local family-run business with 30+ years' experience
Associations and certifications
- Gas Safe
- OFTEC
What people say
Professional and polite service
Engineer arrived promptly
Competitive pricing
Excellent follow-up
Reliable workmanship
Services
Boiler Installation
We provide A-rated boiler installations with Worcester Bosch and Alpha brands, offering 7-13 year warranties. Our engineers assess your property's needs before recommending suitable models. Packages include magnetic filters, scale reducers, and programmable thermostats. We offer express 48-hour installations and flexible financing options. All work complies with current building regulations and includes Gas Safe registration.
Boiler Repairs
24-hour boiler breakdown service with 95 diagnostic fee. Engineers carry common replacement parts for immediate fixes. We provide transparent pricing with fixed-cost agreements before work begins. Servicing gas, LPG, and oil boilers across domestic and commercial properties. Emergency call-outs prioritised within 24 hours of contact.
Air Source Heat Pumps
MCS-certified installers for air source heat pump systems. We offer full design, supply, and installation with government Boiler Upgrade Scheme vouchers. Systems integrate with existing heating infrastructure and include 5-year warranties. Our assessments consider property insulation levels to maximise efficiency and eligibility for grants.
Gas Safety Certificates
Annual gas safety inspections for landlords, including appliance testing and flue integrity checks. Combined boiler service packages save 50. Certificates issued digitally and paper copies provided. Engineers carry portable Gas Safe registration cards for verification during visits.
Boiler Care Plans
Monthly service plans from 12 including annual boiler services, priority call-outs, and parts guarantees. Premium tiers add unlimited emergency visits and plumbing repairs. Plans spread costs while maintaining manufacturer warranties. Excludes pre-existing faults identified during initial inspection.
People
Ronan Sutton
Managing Director
Third-generation heating engineer with 15+ years' experience. Leads installations and complex renewable projects. Holds modern system design qualifications. Oversees quality control and customer service standards across all operations.
Questions
Do you offer emergency boiler repairs?
Yes, we provide 24-hour emergency boiler repair service with engineers available within 24 hours of contact.
Can you install boilers outside regular hours?
Our standard service operates during normal business hours, but emergency call-outs are available 24/7.
Are financing options available for new boilers?
Yes, we offer flexible boiler finance plans with options to spread costs over time.
Do you service both gas and oil boilers?
Yes, our Gas Safe and OFTEC registered engineers service all boiler types including gas, LPG, and oil.
What areas do you cover?
We serve New Forest, Southampton, Bournemouth, Christchurch, New Milton, Lymington, and surrounding areas.
Can I get a fixed-price quotation?
Yes, we provide fixed-price quotes after surveying your property and requirements.
