Business Details
Emergency
services
Expert Plumbing & Heating Services in Peterborough
Established over four decades ago, Willow Services has built a reputation as a trusted provider of comprehensive plumbing and heating solutions. Our Gas Safe registered team specialises in boiler installations, central heating systems, and bathroom renovations, serving both residential and commercial clients across Peterborough and surrounding areas. Holding Baxi Registered Installer status and G3 Unvented qualifications, we combine technical expertise with a commitment to customer satisfaction.Every project benefits from our extensive experience, certified professionals, and a comprehensive 12-month work guarantee. We prioritise clear communication, transparent pricing, and meticulous workmanship, ensuring both emergency repairs and planned installations meet the highest industry standards. Our long-standing relationships with local agents and landlords reflect our reliability and consistent delivery of quality heating and plumbing services.
Services
Gas Boilers
Central Heating
Plumbing
Heat Pumps
Bathroom Installations
Boiler Repairs
Cylinder Changes
Heating Systems
Heating Controls
Wet Rooms
Highlights and features
- 40 years of combined experience in plumbing and heating
- Fully Gas Safe registered and manufacturer accredited
- 12-month guarantee on all completed work
- Certified engineers with specialist qualifications
- Proven track record with local agents and landlords
Associations and certifications
- Gas Safe Register
- Baxi Registered Installer
- G3 Unvented qualification
What people say
Professional and courteous
Prompt and efficient service
High-quality workmanship
Competitive rates
Excellent communication
Services
Gas Boilers
Professional boiler installations and repairs using certified Gas Safe engineers. We supply and fit high-efficiency boilers with manufacturer warranties, ensuring reliable heating performance. Our team handles emergency breakdowns, annual servicing, and complete system upgrades for residential and commercial properties.
Plumbing Repairs
24/7 emergency plumbing services addressing leaks, burst pipes, and drainage issues. Our rapid response team utilises advanced diagnostic tools to resolve problems efficiently. We provide both temporary solutions and permanent repairs to minimise property damage and restore functionality.
Bathroom Installations
Complete bathroom design and installation services tailored to individual requirements. Our specialists handle wet room conversions, shower installations, and full bathroom refurbishments. We coordinate tradespeople to ensure seamless project delivery from initial design to final fittings using quality materials.
Emergency Boiler Repair
Urgent boiler repair service available outside standard working hours. Our Gas Safe engineers diagnose and fix common boiler issues including ignition failures and pressure problems. We maintain stock of essential spare parts to complete most repairs during the initial visit.
Heat Pump Installation
Air source heat pump supply and installation services for energy-efficient home heating. Our MCS-certified engineers assess property suitability and recommend appropriate systems. We handle complete installations including system design, unit placement, and integration with existing heating infrastructure.
People
James White
Director
With over 20 years' experience in plumbing and heating, James leads Willow Services' operations. He specialises in complex system installations and customer relations, maintaining the company's reputation for reliability and quality workmanship through direct client engagement.
Mike
Senior Plumber
Certified Gas Safe engineer with specialist qualifications in heating systems. Mike handles both routine maintenance and emergency repairs, known for meticulous workmanship and adaptability to client requirements during installation projects across residential properties.
Jordan
Installation Engineer
Experienced in challenging radiator and boiler installations, Jordan specialises in precision fitting for difficult spaces. His expertise includes curved bay installations and system optimisation, consistently delivering high-standard work rated positively by commercial and residential clients.
Clive
Service Engineer
Emergency response specialist with extensive field experience. Clive manages urgent boiler breakdowns and heating failures, providing reliable solutions during extended working hours. His technical knowledge ensures accurate fault diagnosis and effective repairs for domestic clients.
Elliott
Plumbing Technician
Supporting both installation and repair operations, Elliott assists with system upgrades and maintenance tasks. His contributions to bathroom renovations and pipework projects demonstrate practical skills developed through hands-on experience with the company's diverse workload.
Questions
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency plumbing repairs for urgent issues like burst pipes and boiler breakdowns.
Are your engineers Gas Safe registered?
All our gas engineers hold current Gas Safe registration and relevant manufacturer accreditations for boiler work.
What areas do you cover?
We serve Peterborough, Huntingdon, and surrounding Cambridgeshire areas for all plumbing and heating needs.
Do you guarantee your work?
Every completed job includes a minimum 12-month workmanship guarantee for your complete peace of mind.
Can you help landlords with property maintenance?
Yes, we offer tailored services for landlords including boiler safety certificates and emergency call-out support.
What payment methods do you accept?
We accept major credit/debit cards and bank transfers - payment terms are confirmed before starting any work.
